FAQ

Answers To Our Most Common Questions

Frequently Asked Questions

  • What are the MOST NEEDED Items?
  • Do I need an appointment?
  • Do you take clothing? Can I donate clothing?
  • What do we ACCEPT?
  • What is your Registered Charity Number?
  • Do you take household items? furniture?
  • What do you NOT accept?
  • I have used furniture, where can I donate it?
  • How do I become a client?
  • Do you give out clothing?

Personal Care:

  • Bars of soap
  • Body wash 
  • Deodorant 
  • Diapers (sizes 4 & 5)
  • Dish detergent
  • Laundry detergent
  • Shampoo
  • Toilet paper

 

Food items:

  • Canned meats and fish
  • Canned vegetables (corn without cream, peas, carrots and mixed)
  • Cereal
  • Chunky soups
  • Cooking oil
  • Dry snacks (bars, cookies, crackers, fruit snacks)
  • Fruit cups, puddings, JELL-O
  • Instant coffee
  • Juice boxes
  • Kid's snacks
  • Pasta sauces
  • Peanut butter
  • Sugar
  • Tea
  • Vinegar - various types

Please place the items in the red bins at the front of the "Donation Warehouse" located at 1881 Fairview St, Units 4 & 5, Burlington, ON L7S 2K4

Donation days & hours:

Monday - 9:00 am - 3:30 pm
Wednesday - 9:00 am - 7:00 pm
Friday - 9:00 am - 3:30 pm

NEVER LEAVE YOUR DONATIONS OUTSIDE THESE DAYS & HOURS!

We now have new walk-in hours for clients without appointments:

Mondays: 1:00 to 3:30 pm
Wednesdays: 5:00 to 7:00 pm
Fridays: 1:00 to 3:30 pm

 

Please make sure clothing and linen donations are clean and in impeccable condition.

 Spring/Summer Clothing is accepted from March 1 to August 31.

 Accepted items: Men’s, Women’s and Children’s

  • spring coats
  • short sleeve/long-sleeve tops
  • lighter sweaters/sweatshirts/hoodies
  • pants and capris
  • dresses
  • shorts
  • bathing suits
  • sandals

Winter Clothing is accepted from September 1 to February 28.

Acceptable Items: Men’s, Women’s, and Children’s

  • winter coats and snow pants
  • winter hats, mittens, gloves, and scarves
  • winter boots
  • sweaters, sweatshirts, and hoodies
  • T-shirts for men only
  • pants 

Items Accepted all year long: Men’s, Women’s, and Children’s

  • shoes
  • purses and backpacks
  • accessories (scarves, belts, jewelry, etc.)

 Linens accepted all year long:

  • sheet sets (please label with size)
  • comforters and blankets
  • towels and facecloths
  • dishcloths and towels
  • tablecloths, curtains, decorative pillows
  • (Please no used bed pillows)

DUE TO COVID-19 we only accept AND in NEED of:

  • Food (see the list on the home page)

  • Diapers - sizes 5 & 6

  • All men’s and women’s hygiene products (e.g. body wash, shampoo, deodorant)

 

Please place the items in the red bins at the front of the "Donation Warehouse".

Donation days & hours:

Monday - 9:00 am - 3:30 pm

Wednesday - 9:00 am - 7:00 pm

Friday - 9:00 am - 3:30 pm

NEVER LEAVE YOUR DONATIONS OUTSIDE THESE DAYS & HOURS!

Our BN # 804301810 RR0001

EFFECTIVE JUNE 6, 2023:

x NO FURNITURE

x NO HOUSEHOLD ITEMS

Linens are accepted all year long!

  • sheet sets (please label with size)
  • comforters and blankets
  • towels and facecloths
  • dishcloths and towels
  • tablecloths, curtains, decorative pillows
    (Please no used bed pillows)

  • Household items, small appliances

  • Kitchen dishes

  • Adult books

  • Bicycles. If they need repairing, please take to Rolling Horse at 650 Plains Rd. E. (next to the Next Door Social Space).

  • CDs, DVDs, VHS tapes

  • Child car seats

  • Games and puzzles (used)

  • Large and small appliances

  • Furniture of any kind

  • Light fixtures that require wiring

  • Mattresses

  • Pillows

  • Toys (used)

We DO NOT ACCEPT ANY FURNITURE!

Please donate at one of the places below:

(call first to see if they are taking donations)

Rescued and Restored

248 Freelton Rd., Freelton, ON L0R 1K0

Phone: 289-679-0481

Proceeds of sales support Drummond House, a transitional home for women and children in crisis.

Habitat for Humanity Restore

1800 Appleby Line, Burlington, ON L7L 6A1

Phone: 905-637-4446

A non-profit charity.

Furniture Bank of Mississauga & Halton

25 Connell Crt., Unit 1, Toronto, ON M8Z 1E8

Phone: 416-934-1229

Will pick it up for a fee. Call them for their rates.

Salvation Army Thrift Store

3245 Fairview St., Burlington, ON L7N 3L1

Phone: 905-633-8762

A non-profit charity.

You need to be a resident of Halton to qualify. New clients of Compassion Society must fill out the registration form that they will be provided to take home with them upon their first visit and bring back with all relevant information needed as directed on the forms.

We are unable to do walk-in interviews because we are volunteer geared and will ask for additional information as needed.

No Appointments are given over the phone or email and first time clients can only be taken through walk-ins.

In the meantime, if you are in need of food, we can provide you with food and clothing for the first time until you fill out the forms and register for regular services.

When you fill out the forms, please be sure to bring the following:

  • Identification: Driver's License, Passport, Landing Papers, etc. are all acceptable.

  • Proof of Residence: Tenancy agreement or mail to your current address.

  • Proof of Dependants: Birth certificates or OHIP card to show the date of birth for all dependants/household members.

  • Proof of Income: Canada Revenue Agency (CRA) Notice of Assessment, OW statement, ODSP statement, etc.

Yes we give clothing to CLIENTS ONLY from 12 to 3:30 PM on Mondays and Fridays.

On Wednesdays between 4:00 to 7:00 PM.

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